CRM Solutions
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CRM Solutions

Digitise processes & automate tasks

Winning new customers and maintaining existing customer relationships is the focus of every company’s business policy. These objectives can only be achieved through reliable information and effective dialogue with existing and potential customers. Electronic Customer Relationship Management (CRM) is the ideal tool for these tasks.

 

Customer relationship management (CRM) strategies are as important to business today as they have ever been. Our CRM business solutions to help you stay ahead of the curve and successfully meet the challenges that the market brings – helping you manage your entire customer lifecycle, from prospect to cash to care effectively, improve operational efficiency and accelerate growth – both internally and externally.

 

From building blocks such as customer databases, to complete virtual communication centers, from the simplest deployment to complex multi-country roll-outs, we possess the breadth of skills and experience to get the project done properly. Our Delivery Network comes together around your company’s needs.

 

Regardless of location, our onshore, near-shore and off-shore consultants have the depth of knowledge and experience to make your CRM project a total success. We offer your business tailor-made CRM solutions – from consulting, to system implementation, to operation.

 

Generiss CRM solutions provides a 360 degree view of the entire customer, supplier or partner relationship regardless of position in the customer lifecycle and broaden the scope of customer information to everyone within the organization and to stakeholders beyond, through contextual delivery of essential customer data to information workers, wherever it’s needed.

Our Ethos

Transparency

 

Complete transparency with all aspects of a project from conception to delivery. The client is completely informed on our analysis, costs, proposed solutions, research and development.

Integrity

 

We are passionate about creativity, but we focus on producing work that achieves the best outcome for our clients.

Supportive

 

We will always be there to support you from the conception and inception of your project. We ensure that the entire process user-friendly and transparent and go the extra mile to make our clients and customers happy.

Excellence

 

We adopt an agile approach, being able to adapt and react to changes as they occur. We pride ourselves on exceptional, high standards of service delivery and on the personal interest it takes on every project.